Frequently Asked Question


What is UBL UK Online Banking?
UBL UK Online Banking allows United Bank UK customers to access their UBL UK Current and Savings accounts securely on the internet.

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What can I use UBL UK Online Banking for?
You can use UBL UK Online Banking to:

  • View account balances
  • View statements
  • View status of processed and pending cheques
  • Stop cheques
  • Transfer funds between your qualifying accounts
  • Pay another person with a UK bank account
  • Pay a bill
  • Order a cheque book
  • Order a copy statement


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How do I register for UBL UK Online Banking?
Registration is via our secure registration process and if you have a UBL UK Current or Savings account and are not yet registered, simply go to the login page and follow the instructions.

For further help or guidance, you can also call the UBL UK Central Operations Team on 0800 218 22 66 – Monday to Friday 9am to 5pm

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When is UBL UK Online Banking available?
You can login into your UBL UK Online Banking account 24 hours a day, 7 days a week.

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What is my Internet ID?
Your Internet ID is a unique reference number linked to your accounts and required for registration purposes. After completing an Online Banking application form you will receive your Internet ID either by post or over the phone. You may also obtain your internet ID in person from your local branch or can call the UBL UK Central Operations Team on 0800 218 22 66 – Monday to Friday 9am to 5pm and request your Internet ID.

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What is my Login ID?
On your initial registration you are asked to enter a unique identification to use for all future visits to UBL UK Online Banking. This is your Login ID and should be kept confidential for your own use only. For further help or guidance you can call the UBL UK Central Operations Team on 0800 218 22 66 – Monday to Friday 9am to 5pm

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I’ve forgotten my password, what do I do?
If you are unable to login into your account because you have forgotten your password, use the ‘Forgot Password’ button on the password entry page and follow the onscreen instructions.

If you have forgotten your password after successfully logging into your online account, you can use the ‘Settings’ menu to select the ‘Forgot Password’ option. Follow the onscreen instructions in order to receive a new password.

For further help and guidance you can call the UBL UK Central Operations Team on 0800 218 22 66 – Monday to Friday 9am to 5pm

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I’ve forgotten my secret answer, what can I do?
If you have forgotten the answer to your secret question, please contact the UBL UK Central Operations Team on 0800 218 22 66 – Monday to Friday 9am to 5pm

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How can I change my registered email address?
If you want to change your registered email address with UBL UK Online Banking, you can use the ‘Settings’ menu to select the ‘Change Email Address’ option and follow the on screen instructions.

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What is a Financial PIN?
A Financial PIN is an extra layer of security which is used when you make any financial transaction via UBL UK Online Banking. When you generate a Financial PIN, you will be asked to choose a validity period of either one day, one week or one month. If at any time you believe your Financial PIN has become known to someone else or if you have forgotten your Financial PIN you can ‘Cancel Financial PIN’ within the ‘Settings’ menu and request a new one. Financial PINs are sent via an email to your registered email address.

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What is an ‘Internal Transfer’?
An Internal Transfer is a money transfer being made from one of your eligible United Bank UK accounts to another eligible United Bank UK account. The transfer can either be a funds transfer from your account to another of your own accounts, or it could be a payment transfer to someone else who also has a United Bank UK account.

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What is a ‘Bill Payment/External Transfer’?
A Bill Payment or an External Transfer is a money transfer being made from one of your eligible United Bank UK accounts to either a company or a person who has an eligible UK bank account.

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SECURITY ALERT: Beware of cloned websites using our part or full name. Please note that only the following six web-pages are our only official websites.

www.ubluk.com
www.ubluknetremit.com
www.onlinebanking.ubluk.com
www.unbankltd.com
www.unbnetremit.com
www.onlinebanking.unbankltd.com