Privacy Policy

This web site is administered by United Bank UK Ltd.

United Bank UK Ltd is committed to safeguarding your personal data in accordance with the UK Data Protection Act 1998.

Please read our Privacy Policy carefully before using this website (“the site”). In this Policy “we”, “us” and “our” means United Bank UK Ltd and “you” means the individual who is using the site. By using our site, you agree with the collection, use and disclosure of your personal data in accordance with this Policy.

We may change the content or services found on the site at any time without notice and consequently our Privacy Policy may change at any time in the future. Your continued access to or use of the site will mean that you agree to the changes. Please check this page regularly for notification of any significant changes in the way we treat your personal information.

Your personal information will be held securely within United Bank UK systems and our main use of your personal information is so that we can manage our relationship with you and look after your account or to provide the specific service you require.

When you sign on to our Online Banking, all information you enter on the site is protected by encryption whilst in transit across the internet.

We may record phone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.

Our employees are personally responsible for maintaining customer confidentiality and we provide training to all our staff to remind them about their obligations. Our policies and procedures are regularly audited and reviewed.


We may use cookies to collect information about how the site is used by visitors. Cookies provide non-personal statistical information about visits to pages on the site, which may include the duration of individual pages visited, paths taken by visitors through the site and other general information. None of this information is associated with you as an individual.

However, should you wish to delete or disable the cookies, you can do so by referring to the ‘Help’ option on the menu of your browser. This will tell you how to prevent your browser from accepting new cookies; notify you when you receive new cookies and disable cookies altogether.

How will we use the information we collect about you?

We will store and process your information on our computers wherever located and in any other medium. By “your information” we mean personal and financial information we:

a)      Obtain from you or from third parties and other organisations when you apply for an account or any other product or service; or

b)     Learn from the way you use and manage your account(s).

We will use your information to manage your account(s), give you statements and provide our services, for assessment and analysis (including credit and / or behaviour scoring, market and product analysis), to identify and tackle fraud, money laundering and other crime, carry out regulatory checks and meet our obligations to any relevant regulatory authority and to develop and improve our services to you and other customers and protect our interests.

We may use your information to inform you by letter, telephone, text (or similar) messages, email and other electronic methods about products and services (including those of others) which may be of interest to you. Where you have neither given your consent to such marketing nor requested to opt out of such marketing, this will be limited to information about products and services similar to those which were the subject of a previous service provided to you.

If you don’t want us to tell you about other products and services, please write to us and supply us with your full name and address and details of any products or services you have with us and let us know that you wish to opt out of all marketing. Please write to us at:

United Bank UK

Central Operations

391-393 Stratford Road


B11 4JZ


Will we share you information with anyone else?

We may share your information, including how you manage your account or site visit to relevant third parties permitted by law, including but not limited to the following:

·        People who provide a service to us or are acting as our agents, on the understanding that they will keep the information confidential

·        Credit reference and fraud prevention agencies

We may also give out information about you if we have a duty to do so in order to comply with any legal obligation, or in order to enforce or apply our Terms & Conditions, or if the law allows us to do so.

If we disclose your information to a service provider (a person, office or organisation) located in another country (including locations outside the European Economic Area), we will take all reasonable steps necessary to ensure that they apply the same levels of protection as we are required to apply to your information and to use your information only for the purpose of providing the service to us. By submitting your personal information you agree to this transfer.

How long will we keep your personal information on file?

We will not retain your personal information for longer than is necessary for the maintenance of your account, or for legal or regulatory requirements.

Under applicable Data Protection legislation, you may be entitled, on payment of a fee, to a copy of the personal information we hold on you. If any data is inaccurate it will be corrected without delay.

Please write to us at the following address to request this information:

Data Protection Officer

United Bank UK Limited

2 Brook Street



Intellectual Property

The entire content of the site is subject to copyright with all rights reserved and it may only be stored, held or used for your personal use only. You may not download (all or in part) for non-personal use or otherwise reproduce, transmit or modify the site without our prior permission. However, you may print out part or the entire site for your own personal use. These permissions are revocable by us at any time.

SECURITY ALERT: Beware of cloned websites using our part or full name. Please note that only the following six web-pages are our only official websites.